Cancellation &
refund terms.

1. Seller and cancellation contact

The seller is Simon Stride trading as NoTolerated. Send cancellation notices, refund requests or service complaints to contact@notolerated.com.

Seller: Simon Stride trading as NoTolerated (sole trader)
Email: contact@notolerated.com

2. The service

The Content Launch Pack is a manually performed creative service delivered as digital files. The agreed order summary and accepted brief define the exact deliverables. No physical goods are supplied.

3. Brief acceptance and delivery target

The delivery target is three business days after NoTolerated confirms that the brief is complete and accepted. The target is not a guarantee. If required information or permissions are missing, the delivery period does not begin until they are supplied and accepted.

4. Included revision

The service includes one consolidated revision round requested within seven calendar days of first delivery. The customer should provide requested changes together in one response. This commercial revision allowance does not restrict remedies where the service was not performed with reasonable care and skill or materially fails to match the binding accepted brief.

5. Fourteen-day cancellation period

A consumer normally has 14 days from the day after the service contract is made to cancel without giving a reason. The consumer can use the model cancellation form in section 10 or make any other clear statement that identifies the contract and the decision to cancel.

6. Express request to start work early

NoTolerated will not begin the service during the 14-day cancellation period unless the consumer makes an explicit request. For the Content Launch Pack, checkout must show the following required control unticked:

“I expressly request NoTolerated to begin the Content Launch Pack during my 14-day cancellation period. I understand that if I cancel after work has begun, I must pay a proportionate amount for the service supplied up to cancellation, and I acknowledge that I lose the cancellation right once the service has been fully performed.”

Checkout is blocked unless that box is ticked. The request is required only where the Content Launch Pack is in the cart and does not apply to unrelated products.

7. Cancelling after requested work has begun

If the consumer cancels after work began in response to the express request, the consumer must pay a proportionate amount for the service supplied up to the time NoTolerated receives the cancellation notice. The amount is calculated against the agreed total contract price and the demonstrable work supplied, not as an automatic fixed penalty. No charge is due for early supply where the legally required cancellation or cost information was not provided or work did not begin in response to the consumer’s express request.

8. Full performance during the cancellation period

The cancellation right is lost only after the service has been fully performed where, before performance began, the consumer expressly requested early performance and acknowledged that the right would be lost once full performance was complete. Delivery of a first draft does not by itself redefine whether the whole agreed service has been fully performed.

9. Consent evidence

The order record retains whether the express request was made, the GMT recording time, checkout channel, the exact wording shown and its version. The evidence is displayed in the WooCommerce admin order view and order emails. The checkbox is not pre-ticked and guest checkout does not bypass it.

10. Model cancellation form

Complete and send the following only if you wish to cancel:

To: Simon Stride trading as NoTolerated, using the postal address above or contact@notolerated.com

I give notice that I cancel my contract for the Content Launch Pack.
Ordered on: [date]
Name: [customer name]
Address: [customer address]
Order reference: [reference]
Date: [date]

An email or other clear statement is sufficient; this model cancellation form is optional.

11. Refund timing after cancellation

Where a refund is due following a valid cancellation, NoTolerated will make it without undue delay and normally within 14 days after being informed of the cancellation, using the original payment method unless the consumer expressly agrees otherwise. Any lawful proportionate charge for requested work already supplied may be deducted and explained.

12. Non-delivery, faults and statutory remedies

NoTolerated will perform the service with reasonable care and skill and in line with binding information in the accepted brief. If the service does not conform to the contract, statutory remedies may include repeat performance within a reasonable time and without significant inconvenience, or an appropriate price reduction where repeat performance is impossible or not provided as required. A price reduction may be the full price where appropriate. Nothing in these terms removes statutory rights.

13. Customer responsibilities

The customer is responsible for the accuracy of supplied facts and instructions and for holding permissions for supplied logos, images, music, footage, trademarks, personal data and other third-party material. NoTolerated may pause or refuse unsafe, unlawful or misleading requests.

14. No guaranteed outcomes

NoTolerated does not guarantee rankings, reach, views, engagement, sales, revenue, audience growth, platform approval or another commercial or platform result.

15. Statutory rights

These terms add to and do not replace rights under applicable consumer law. Official references include the UK Consumer Contracts Regulations service-cancellation rules, the Consumer Rights Act service provisions and GOV.UK distance-selling guidance.